Refund policy

You have 14 calendar days from receiving your order to exercise your right of withdrawal, in accordance with Spanish and European Union consumer protection regulations, provided the product is unused, in its original condition, and in its original packaging.

To start a return, contact us through our Contact page with your order number. We'll explain the steps to follow.

The cost of return shipping is the customer's responsibility, unless the product arrived defective, damaged, or different from what was ordered, in which case we cover that cost.

Once we receive and verify the returned product, we will process the refund within a maximum of 14 calendar days, using the same payment method used for the purchase.

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible through the Contact page and we will resolve it at no additional cost to you.